Wihbd's Privacy Policy

Wihbd's Privacy PolicyWelcome to wihbd. This document explains how we collect your personal information, the purposes for which it is used, and how securely it is stored. wihbd is an online betting platform built for Bangladeshi users, and we treat your privacy as our top priority.

By using wihbd's services — through our website, mobile app, or any other channel — you are considered to have agreed to this Privacy Policy. We encourage you to read the full document carefully.

This Privacy Policy applies to the following:

• Wihbd website and mobile app
• Registration, login, and account management
• Betting and gaming activity
• Payments & financial transactions
• Customer Service & Support Channels
• Promotions & bonus programs

Wihbd only collects information necessary to deliver our services and maintain security. We never ask for data we don't need. The Personal Information The types of data we collect are outlined in the table below:

We never store your password in plain text — only an encrypted hash is kept. Full payment card details are not stored on our servers either.

Wihbd uses your Personal Information We use your data only for specific, legitimate purposes and never beyond its original intent. Before using any piece of information, we ask ourselves — is this genuinely necessary for the user's benefit?

• Account creation, management, and identity verification
• Providing uninterrupted betting and gaming services
• Ensuring secure payment processing and financial safety
• Fraud prevention & anti-money laundering (AML/KYC)
• Customer support and issue resolution
• Platform security and technical improvements
• Legal and regulatory compliance
• Sending you relevant promotions based on your consent

Wihbd uses your Never sells personal information to third partiesHowever, in certain circumstances, limited data sharing may occur:

• Payment Providers: Minimal data is shared to process transactions via bKash, Nagad, Rocket, or Upay.
• Identity verification services: Information may be shared with approved verification agencies as part of the KYC process.
• Legal Authorities: We may be required to share data with government agencies under court orders or other legal obligations.
• Security partners: Limited data may be shared with approved security partners for fraud detection purposes.

In all cases above, we ensure that recipients adhere to the same standard of data privacy. Data protection clauses are a mandatory part of any third-party agreements we enter into.

Wihbd uses cookies and similar technologies to keep the platform running properly. Cookies are small files stored in your browser that help improve your experience.

Types of cookies we use:

• Essential Cookies: To maintain your login session and for security purposes. These cannot be disabled.
• Performance cookies: Monitoring page load speed and platform performance.
• Preference cookies: To save your language, theme, and other preferences.
• Analytics cookies: To understand which pages are used most — with your consent.

You can delete or block non-essential cookies at any time through your browser settings. Please note that some features may become limited as a result.

To protect your data, wihbd applies the highest industry-standard Security Measures We rely on both technical and organizational measures to ensure your data stays protected.

• Data transmission secured with TLS/SSL 256-bit encryption
• Stored data is also kept in encrypted format
• Two-factor authentication (2FA) available
• Regular security audits & penetration testing
• System access control and log monitoring
• Data backup and disaster recovery planning
• Regular security training for all staff

You have full control over your data on wihbd. The following Your Rights You can apply at any time:

• Right to access: You have the right to request a copy of the data we hold about you.
• Right to rectification: You can correct any inaccurate or outdated information.
• Right to erasure: You may request deletion of data beyond what is legally required to be retained.
• Right to restrict processing: You can request that we stop using your data for specific purposes.
• Right to data portability: You may request a copy of your personal data at any time.
• Right to Opt Out: You can opt out of marketing communications.

To exercise any of your rights support@wihbd.appEmail us or reach out via live chat. We are committed to responding within 30 days.

Wihbd does not retain any data longer than necessary. Each type of data has a defined Retention Period Designated:

• Identity and contact information is retained for as long as your account remains active
• Financial transaction data is retained for up to 7 years as required by law
• Inactive data is deleted within 90 days of account closure
• Support conversations are retained for up to 2 years
• Log and device information is retained for a maximum of 12 months

Once the retention period expires, data is automatically deleted securely or converted into an irreversible anonymized format. If any data must be kept longer due to legal obligations, we will notify you separately.

Wihbd is strictly for users aged 18 and above. We do not knowingly collect or process the personal information of minors under any circumstances.

Age verification is carried out at registration, and additional KYC checks may be requested for suspicious accounts. If we receive any data belonging to a minor, it will be deleted immediately and the account will be closed.

To learn more about responsible gaming, visit our Responsible Gaming Visit the page.

This Privacy Policy If you have any questions, complaints, or requests regarding the above, please get in touch with us:

• Email: support@wihbd.app
• Live Chat: Available 24/7
• Help Center: wihbd.app/help-center

Wihbd may update this Privacy Policy at any time. For significant changes, advance notice will be sent to your registered email or mobile number. Continued use of the platform after any changes constitutes your acceptance of the updated policy.